Shipping policy

Last updated: 26 May 2026

Digital products and services

No physical shipping.

HR Launch Box supplies personalised digital HR documents, document bundles and HR support services. We do not ship physical goods.

How delivery works

Digital items are delivered by download link or other electronic access. After checkout you will receive your Dedicated Studio Link to complete the Personalisation Studio, and your documents will be generated and delivered to the email address you provided.

Delivery times

The timeframes below are typical estimates and not guaranteed delivery deadlines unless we expressly agree otherwise.

  • Single documents and bundles: Dedicated Personalisation Studio Link sent to your email immediately after payment. Once you complete the Personalisation Studio, your documents are typically generated and delivered within minutes.
    • Add-on – Consultant Review: We begin the review once your document has been generated. Standard turnaround is typically within 3 business days for a single document or within 5 business days for an eligible bundle. We provide our findings for your approval and one regeneration to apply agreed changes is included.
    • Add-on – Upgrade Time Lock: Delivered immediately. Gives you a 60-day window to upgrade eligible PDF-only documents to PDF + Word by paying the price difference.
    • Post-purchase – Regeneration / Amendment Service: Standard turnaround is typically 3 business days or 1 business day where Express is added.
    • Post-purchase – PDF → Word Upgrade: Requires an active Upgrade Time Lock and must be redeemed within the 60-day window. Once purchased, delivery is typically within 1 business day.
  • Consultant-led Premium packs: A CIPD-qualified consultant completes the Personalisation Studio with you during your included consultation. Your documents are typically delivered within minutes of the call ending, in PDF + Word as standard. Your consultation is booked using the scheduling link sent after purchase. Express, where purchased, provides priority access to next-business-day consultation slots, subject to availability.

Delivery is complete when we make the file or link available to you (for example on the order status page, in your account or by email).

Subscriptions and HR support

  • Update Alerts subscription: Starts on the day of purchase and renews monthly in advance unless cancelled in accordance with the applicable terms.
  • On Tap HR Support: A one-off, pre-paid purchase of consultant time (not a subscription). Hours are available to use for 12 months from purchase. We will contact you after purchase to arrange your sessions.

Delivery fees

There are no shipping or handling fees for digital products.

If your delivery email hasn't arrived

  1. Check Spam/Junk, Promotions or Other tabs.
  2. Search your inbox for "HR Launch Box" or your order number.
  3. If you created an account, check Account → Orders.
  4. Still no luck? Email support@hrlaunchbox.com with your order number and we will investigate and help.

Broken or expired links, or wrong file

If a link is broken or expired, a file is corrupted, or you received the wrong file, contact support@hrlaunchbox.com. We aim to acknowledge within 1 business day and to resolve the issue within 1 business day of acknowledgement, in line with our Service Levels (see our Refunds, Returns and Cancellations Policy).

Geographic availability

Our documents are designed for organisations in the United Kingdom and reference all four UK nations (England, Wales, Scotland and Northern Ireland). Delivery is electronic worldwide, but suitability outside the UK is your responsibility.

Changes and cancellations

As our products are personalised digital documents and services supplied electronically, cancellation, refund and return rights may be limited once fulfilment has started, including where a Studio Link, download link or file has been provided. Your statutory rights in relation to faulty digital content or services are not affected. Please see our Refunds, Returns and Cancellations Policy for full details, remedies and time limits.

Contact

Questions about delivery? Email support@hrlaunchbox.com (Monday to Friday, 09:00–17:00 UK time, excluding UK public holidays).