Terms of service

Last updated: 26 May 2026

Overview

Welcome to HR Launch Box. "HR Launch Box" is a trading name of Kinnin Technologies Ltd (company number 15957357), registered in England and Wales, registered office Studio 9, 50–54 St Paul's Square, Birmingham B3 1QS, United Kingdom ("HR Launch Box", "we", "us", "our"). We operate this store and website, including all related information, content, features, tools, products and services (the "Services").

These Terms of Service (the "Terms"), together with the policies referenced here (including our Privacy Policy, Cookie Policy, Refunds, Returns and Cancellations Policy and Data Processing Addendum (UK GDPR)), describe your rights and responsibilities when using the Services. By visiting, interacting with or using our Services, you agree to be bound by these Terms and those policies. If you do not agree, do not use the Services.

1. Access and account

By agreeing to these Terms, you confirm that you are at least 18 years old and have authority to act on behalf of the business or organisation making the purchase.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and (if applicable) business information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or licence your account to any other person.

2. Our products

Important: our products are not legal advice

This is the most important provision in these Terms and you should read it carefully before purchasing.

We are not a law firm and we do not provide legal advice. HR Launch Box supplies personalised digital HR documents, document bundles and HR support services. We are not solicitors, barristers or other regulated legal professionals and nothing in our Services — including our documents, the Personalisation Studio, Consultant Review, consultant-led consultations, On Tap HR Support or Update Alerts — constitutes legal advice or creates a solicitor–client relationship.

Our documents and consultant inputs are practical tools to assist you. They are not a substitute for advice from a qualified legal adviser regulated in your jurisdiction. Employment, contract and HR law is complex, fact-specific and evolves over time. The suitability of any document for your particular circumstances is your responsibility and you should obtain independent legal advice before using any document in any significant matter, including but not limited to disciplinary, grievance, dismissal, redundancy, restrictive covenant, settlement or tribunal situations.

By using our Services you acknowledge and agree that (a) you understand we do not provide legal advice; (b) any decisions you take, and any use you make of our documents or services, are your own decisions for which we are not responsible; (c) you are responsible for the legal compliance, accuracy and suitability of any document you use; and (d) you will obtain independent legal advice where appropriate. To the maximum extent permitted by law, we will not be liable for loss arising from your decision to rely on our Services as a substitute for obtaining independent legal advice where legal advice was reasonably required.

Product presentation

We have made every effort to represent our products and services accurately. Product appearance may differ slightly depending on your device and its settings. We do not warrant that the appearance or quality of any product or service will meet your expectations or match how it appears on screen.

All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product and to limit quantities offered to any person, region or jurisdiction.

What we sell. HR Launch Box provides personalised digital HR documents, document bundles and HR support services for organisations in the UK.

2.1 Digital delivery and use

Our products are delivered by download link or electronic access. Documents and outputs are licensed for your organisation's internal business use only (see Section 6 – Intellectual Property). PDF files are read-only and must not be converted or reused as templates; editable Word files may be adapted internally for your single legal entity. For personalised items, fulfilment starts on purchase when we issue your Dedicated Studio Link.

2.2 Customer inputs

Most items are generated from the details you submit (for example names, dates, addresses and terms). You are responsible for ensuring your inputs are complete and correct before submission. We generate exactly from your inputs and do not proofread or verify them unless you purchase a Consultant Review add-on.

Consultant Review – scope and limitations. Consultant Review is a professional review by a CIPD-qualified HR practitioner to check fit against your stated context and flag obvious risks or inconsistencies. It is not legal advice (see the opening of this Section 2), does not verify facts you provide and is not a comprehensive compliance audit. The review is performed on the version generated from your inputs at that time; we do not review subsequent edits unless you purchase a further review. Consultant Review excludes tax, immigration, sector-specific regulation and requirements outside the UK. Standard turnaround and the included regeneration are set out in our Refunds, Returns and Cancellations Policy.

2.3 Consultant-led packs – delivery

For consultant-led Premium packs, a CIPD-qualified consultant completes the Personalisation Studio with you during your included consultation. For our standard consultant-led hiring packs, your documents are produced, quality-checked and delivered shortly after your consultation, in PDF + Word as standard. For our larger consultant-led packs that include a full suite of standalone HR policies, your documents are produced, cross-referenced and quality-checked after your consultation and delivered within the business-day window stated on the relevant product page, in PDF + Word as standard. One round of factual amendments is included for all consultant-led packs, to be requested within 7 days of delivery. Full service levels, remedies and exceptions are set out in our Refunds, Returns and Cancellations Policy, which forms part of these Terms.

2.4 Consultant-led packs – scheduling, rescheduling and attendance

After purchase you receive a scheduling link to book your consultation from available slots. Booking reserves consultant time and is a committed appointment. One reschedule is free if requested more than 48 hours before your appointment time. A reschedule requested 48 hours or less before the appointment, or a missed appointment, is subject to a £25 administration fee before a new slot can be booked. Express, where purchased, provides priority access to next-business-day consultation slots, subject to availability, and is non-refundable once those options have been made available to you; if you do not book immediately, your Express priority is retained for future next-business-day slots, subject to availability, for up to 7 days from purchase, after which Express priority ends and scheduling reverts to standard. After two missed appointments we may convert your order to standard digital fulfilment, in which case we issue your Dedicated Studio Link for you to complete yourself, the order is treated as a standard digital product and the consultant-led element is non-refundable. Full details are in our Refunds, Returns and Cancellations Policy.

2.5 Reliance on customer inputs; changes in law

We rely on the information you provide and will not be liable for errors or omissions arising from incomplete, inaccurate or late inputs, or from changes you make after our review. Employment practice and law evolve; we have no duty to monitor or update your documents after delivery unless you have an active Update Alerts subscription and that service does not constitute legal advice.

2.6 Add-ons and upgrades (summary)

We offer optional services, including Consultant Review, Express scheduling (consultant-led packs and eligible services), the Upgrade Time Lock (a 60-day window to upgrade eligible PDF-only documents to PDF + Word by paying the price difference, with the non-refundable Lock fee credited in full against the upgrade if exercised within the window), the PDF → Word Upgrade (requires an active Upgrade Time Lock), a Regeneration or Amendment Service, the Update Alerts subscription and On Tap HR Support. Availability, pricing, windows and remedies are set out in our Refunds, Returns and Cancellations Policy, which forms part of these Terms. The Update Alerts subscription renews monthly in advance until cancelled; you may cancel at any time before renewal to stop the next charge.

2.7 On Tap HR Support

On Tap HR Support is a one-off, pre-paid purchase of CIPD-qualified consultant time in blocks of hours. It is not a subscription and there is no monthly fee, contract, notice period or auto-renewal. Each block of hours is valid for 12 months from its own date of purchase; unused hours expire at the end of that period and are not refundable. Where you purchase more than one block, each block carries its own separate 12-month validity period from its own purchase date — buying a further block does not extend the validity of hours purchased earlier. Consultant time is recorded as it is used: calls and short emails are tracked in 15-minute increments (rounded up to the next increment) and scheduled meetings and video sessions are tracked in 30-minute blocks. We track time in good faith and provide a balance summary on request. Cancellation and refund terms are set out in our Refunds, Returns and Cancellations Policy. Sessions are delivered remotely.

3. Orders

When you place an order, you are making an offer to purchase. HR Launch Box reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until HR Launch Box confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as HR Launch Box may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email, billing address or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refunds, Returns and Cancellations Policy.

You represent and warrant that your purchases are for your organisation's internal business use (and not for republication, resale, redistribution or to build a competing template library).

By placing an order, you acknowledge the digital nature of our products, the licensing restrictions in Section 6, the "not legal advice" position at the opening of Section 2, and the service timings and correction windows summarised in Section 2 and detailed in our Refunds, Returns and Cancellations Policy. Consumer cooling-off rules for digital content and services are addressed in that policy.

By purchasing Services that involve document generation, where you act as a controller and we process personal data on your behalf, or by ticking any acceptance box at checkout, you agree to our Data Processing Addendum (UK GDPR), where applicable.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes (for example VAT).

Prices posted in our online store may differ from prices offered in other stores operated by third parties. We may from time to time offer promotions that affect pricing and that are governed by terms separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete; (ii) you are duly authorised to use the payment method for the purchase; (iii) charges incurred by you will be honoured by your payment provider; and (iv) you will pay charges incurred at the posted prices, including all applicable taxes.

5. Shipping and delivery

We do not ship physical goods. Digital products are delivered by download link or electronic access. Timeframes shown for consultant-led and post-purchase services are estimates and not guarantees. We are not responsible for delays caused by third-party service interruptions or events outside our control (see Section 18 – Force majeure). Delivery is complete when we make the digital file or link available to you (for example by email or other electronic access made available for your order). If you experience a broken or expired link, a corrupted file or an incorrect file, please see our Service Levels and remedies in our Refunds, Returns and Cancellations Policy.

6. Intellectual property

Our Services, including all trademarks, brands, text, displays, images, graphics, video and audio, and the design, selection and arrangement of them, are owned by HR Launch Box (Kinnin Technologies Ltd), our affiliates or our licensors and are protected by UK and international copyright and other intellectual property laws.

Except as set out below, these Terms permit you to use the Services and the materials you purchase only for your organisation's internal business use. You must not reproduce, distribute, modify, create derivative works for public distribution, publicly display or perform, republish, post to public repositories, resell, sublicence or otherwise exploit any material beyond that internal use without our prior written consent. All rights not expressly granted are reserved.

6.1 PDF files – read-only, restricted use

You may complete fields, sign, send and store the PDF for your organisation's internal purposes, but you must not edit it, convert it to an editable format, remove notices or watermarks, or reuse it as a template.

6.2 Transactional documents (for example offer letters, employment contracts, NDAs)

Single use for one named individual, counterparty or transaction. For further hires or uses, purchase additional PDFs or upgrade to an editable Word version.

6.3 Policies and handbooks

You may circulate the PDF internally to staff of one legal entity as supplied; you may not modify, rebrand or republish it externally.

6.4 Editable Word files – internal editable use

You may edit, adapt and duplicate the file for one legal entity's internal business use (for example across roles, locations and multiple hires within that entity). External redistribution, resale, posting to public libraries or repositories, sharing with affiliates or clients, or removing proprietary notices is prohibited. Contact us for multi-entity or reseller/consultancy licensing.

6.5 Consultant-led deliverables

Unless your pack states otherwise, consultant-delivered documents follow the editable Word file licence above and may be used internally by your single legal entity. Legal advisers and contractors may access them only under confidentiality and solely to support your internal use.

6.6 Technical protections and data use

You must not bypass technical protections; decompile, scrape or perform text or data mining of our content; use our materials or documents to train AI or similar models; or remove, obscure or alter any copyright, trademark or attribution notice.

6.7 Trademarks

"HR Launch Box", our logos and product names are trademarks of Kinnin Technologies Ltd. You must not use any mark without the owner's prior written permission. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

We may revoke the above licences if you breach these Terms.

7. Optional tools

You may be provided with access to tools offered by third parties that we neither monitor nor control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use of these tools is entirely at your own risk and discretion, and you should ensure you are familiar with and approve of the terms on which they are provided. We may also offer new features through the Services in future; such features are also subject to these Terms.

8. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you choose to access these, you do so at your own risk. We are not liable for any harm or damages related to your access of third-party websites, or your purchase or use of any products, services or content on them. Please review the third party's policies before engaging in any transaction. Complaints or questions regarding third-party products and services should be directed to the third party.

9. Hosting and platform providers

Our store is hosted on a third-party e-commerce platform, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with HR Launch Box. Our hosting and platform providers are not a party to any sale or purchase between you and HR Launch Box and are not responsible for the products or services you purchase from us.

10. Privacy and cookies

All personal information we collect through the Services is subject to our Privacy Policy and Cookie Policy. Where we process personal data on your behalf (for example the names and answers you enter so we can generate documents for your organisation), our Data Processing Addendum applies. Information you submit may be transmitted to and processed by our hosting platform and other service providers (including outside the UK or EEA, subject to appropriate safeguards). Please review our Privacy Policy for details of how we and our providers use your personal information and how you can exercise your rights.

11. Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. We may use this licence to operate, provide, evaluate, enhance, improve and promote the Services.

You represent and warrant that (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, to pay compensation for it, or to respond to it.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy or other proprietary right, and will not contain unlawful, abusive or obscene material, or any virus or malware. You may not use a false email address, impersonate any person, or mislead us or others as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

12. Errors, inaccuracies and omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, availability or service timeframes. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).

13. Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws, regulations, rules or ordinances; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material such as junk mail, chain letters or spam; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use of the Services, or which may harm HR Launch Box or users of the Services, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl or scrape; or (e) interfere with or circumvent the security features of the Services or any related website or the internet. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

For clarity, you must not resell, republish or publicly distribute our documents or outputs, or present them as legal advice.

14. Termination

We may terminate this agreement or your access to the Services (or any part of them) in our sole discretion at any time without notice and you will remain liable for all amounts due up to and including the date of termination. The following sections continue to apply after termination: the "not legal advice" position at the opening of Section 2, Intellectual Property (Section 6), Feedback (Section 11), Termination (this section), Disclaimer of Warranties, Limitation of Liability, Indemnification, Force Majeure, No Partnership or Agency, Third-Party Rights, Business and Consumer Purchases, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy and any other provisions that by their nature should survive termination.

15. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on it is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor.

Except as expressly stated by HR Launch Box and to the fullest extent permitted by law, the Services and all products offered through the Services are provided on an "as is" and "as available" basis, without any representation, warranty or condition not expressly set out in these Terms. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

No legal advice. Our documents and outputs are not a substitute for legal advice and should be reviewed for suitability before use. See the opening of Section 2 for the full position.

16. Limitation of liability

To the fullest extent provided by law, in no case shall HR Launch Box, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including any errors or omissions in any content, even if advised of their possibility.

Liability carve-out and cap. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under UK law. Where you purchase as a consumer, nothing in these Terms limits or excludes any remedy you may be entitled to under the Consumer Rights Act 2015 that cannot lawfully be restricted. Subject to that, our maximum aggregate liability arising out of or in connection with any order, product or service is limited to the fees you paid for that order, product or service. For add-ons (for example Consultant Review) the cap is the fee paid for the add-on; for bundles and consultant-led packs, the price paid for that pack; for the Update Alerts subscription or On Tap HR Support, the fees paid in the 12 months before the claim. For clarity, multiple items in one order are treated separately and caps do not stack.

17. Indemnification

You agree to indemnify, defend and hold harmless HR Launch Box and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will co-operate in the defence of indemnified claims, including by providing relevant documents.

18. Force majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where the failure or delay results from any event beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, government action, epidemic or pandemic, fire, flood, storm, earthquake, strikes or industrial action, failure of utilities or telecommunications services, internet or hosting outages, third-party service interruptions, or interruption to payment systems. Where such an event affects our ability to deliver, we will notify you as soon as reasonably practicable and will resume performance as soon as the event has ended. If the event continues for more than 30 days and materially prevents delivery of an order, either party may terminate the affected order and we will refund any prepaid fees for undelivered items.

19. No partnership or agency

Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between you and HR Launch Box. Neither party has authority to bind the other or to create any obligation on the other's behalf.

20. Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, except that our affiliates, officers, directors, employees, agents, contractors, licensors and service providers may enforce the limitations and indemnities in Sections 15, 16 and 17 as if they were a party. This does not affect any right or remedy of a third party that exists, or is available, apart from that Act.

21. Business and consumer purchases

Our products are intended for business use and the warranties you give in these Terms (including that you purchase for internal business use) are made on that basis. Where you purchase as a business, UK consumer cancellation rights and certain consumer-only protections do not apply. Where you purchase as a consumer (for purposes outside your trade, business, craft or profession), your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by these Terms. To the extent any term in these Terms would otherwise be unenforceable against you as a consumer, that term will be read down or treated as severed only to the minimum extent necessary and the remainder of these Terms will continue in full force. The "not legal advice" position at the opening of Section 2 and the licence restrictions in Section 6 apply equally to business and consumer purchases.

22. Complaints and dispute resolution

We aim to resolve any complaint quickly and fairly. If you are unhappy with any aspect of our Services, please contact us at support@hrlaunchbox.com with your order number and a description of the issue. We will acknowledge your complaint within 1 business day and aim to provide a substantive response within 5 business days. If we are unable to resolve your complaint to your satisfaction and you are a consumer, you may be entitled to consider an Alternative Dispute Resolution (ADR) provider, although we are not currently a member of an ADR scheme. Nothing in this section affects your right to bring a claim in the courts of England and Wales as set out in Section 25.

23. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

24. Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written (including any prior versions of these Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

25. Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

26. Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You and HR Launch Box consent to the venue and personal jurisdiction of the courts of England and Wales (consumers may have mandatory local rights under applicable law).

27. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

28. Changes to Terms of Service

You can review the most current version of these Terms at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms by posting the updated version on our website at hrlaunchbox.com. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

29. Contact information

Our contact information is set out below:

HR Launch Box (Kinnin Technologies Ltd)
Company No: 15957357
Registered address: Studio 9, 50–54 St Paul's Square, Birmingham B3 1QS, United Kingdom
Email: support@hrlaunchbox.com